Innovative Products for Everyday Needs | World's Best Anti-Slip Grips & Cleats for Shoes

Contact us now!: Customer Service

Customer Service

Shipping & Delivery
We ship worldwide. If you choose the flat rate fee, it generally takes 4 to 14 business days for the postal services to deliver your package. If you opt for the express delivery, you may receive your order within 2 to 6 business days. Contact us if you want to get your order faster, and we will custom-design a delivery method for you. Products are shipped from the U.S., Australia, France or Thailand. Generally, you will have the option of upgrading your shipping method for faster delivery (Flat-fee, or Express). If you order is over $99 and you qualify for free shipping on selected items, your order will be shipped using the standard shipping option (4 to 14 business days).Orders are shipped on business days only. Business days are Monday-Friday, excluding observed holidays within the United States, Canada and France. Duties and taxes are different in every country and many factors play into determining if you need to pay them. Orders that are shipped to countries outside of France may be subject to import taxes and customs duties levied by the destination country once a shipment enters the country. From our experience, most foreign customers do not pay any fees when they receive the shipment. If you do get charged, they will charge you at the time of delivery. If you refuse the shipment because of these fees, we can refund you for the products when we receive them back, but we can NOT refund any shipping or return shipping fees.When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged, lost, unattended and/or unclaimed shipments..
Privacy & Security
Other than personally identifiable information, which is subject to this Web Site's Privacy Statement, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Web Site in any manner ("User Communications") is and will be considered non-confidential and non-proprietary. Personally identifiable information that you voluntarily post on any part of this Web Site that is viewable by the public (e.g., in the Customer Reviews section) is not subject to this Web Site's Privacy Statement and is considered User Communications. We and our respective affiliates and our or their designees may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. We may, but are not obligated to, monitor or review any User Communications. We will have no obligation to use, return, review, or respond to any User Communications. We will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.
Returns & Replacements
To guarantee customer satisfaction, we agree to exchange all items under the following conditions. For normal items, we glady exchange goods for any other item of similar value, but all sales are final. A refund insurance policy is available for 5% of the amount of order. Items must be returned within 30 days of invoice date, with a returned number, got from our service. Items must be returned in perfect condition: unworn, unwashed. Items must be returned in original packing and with original tags and labels attached. Items must be sent to us postage paid. Returns must include a copy of our invoice. Return postage must be enclosed.
Ordering offers the convenience of placing orders through our website. Ordering is simple and secure! To place an order:
Go to any product page on our website and click "Add to Cart". Your item(s) will appear in your shopping cart. You may "continue" shopping or "proceed to checkout".
When you finish shopping, enter any applicable coupon codes in the "enter your coupon code here" box, then click "proceed to checkout" button from your shopping cart.
Sign in to your existing account, register a new account, or check out as a "guest" without creating an account. Note: creating an account will save you time on subsequent orders.
Enter your shipping information then click on the "click here for shipping methods and costs" button. Select your method of shipping, then click the "continue" button.
Enter your payment information, billing address and gift card number(s) (if applicable). Once the information is entered, click the "continue to review" button.
Review your order. You may edit shipping or payment information, or if the order is correct, click "submit order" and print out a copy of the page for confirmation of your order. Note: if your order is incorrect, you may go back and add/subtract items and quantities as necessary. You will be prompted to re-enter your shipping, billing and payment information.
You will receive an email confirmation that your order successfully completed. Use the order number provided in the email for all order tracking inquiries, both online or when calling the Customer Service.

Payment, Pricing & Promotions
We Accept Payment via Major Credit Cards – Visa, Mastercard and American Express, as well as Paypal. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors. Product prices are indicated in USD, euro, or local currency based on the location the user is based in (taxes excluded) and do not include shipping. The products remain the property of Market ED, LL until orders have been fully paid and shipped . expressly reserves the right to change the price of a product and to correct errors. If the client is aware of these adaptations, it will be notified in writing and shall be entitled to cancel the order within 7 days of notification of the change . can not be held responsible for any errors (typing) for in prices or conditions. Any offer of a product only until stocks last . strives to ensure maximum availability of each product. can not be held responsible for the unavailability of a product. If a product is no longer available, will notify the customer as soon as possible , after which it will decide within 7 working days to cancel the order . may at no time be held liable for loss or damage arising from the disappearance of the site or the unavailability of any product.

Viewing Orders
Keeping track of your order is easy by logging into your account.
Updating Account Information
Want to change your password or update your account information? Easy. Simply log into your account and change away.